Ophthalmic Practice Educator - NY, NJ, CT
Salary: $60,000.00 to $70,000.00/year
The Ophthalmic Practice Education Specialist collaboratively manages accounts together with a sales oriented Clinical Account Manager. The Specialist will report to the Vice President, Diagnostic Clinic Strategy & Operations and will bring multiple years of ophthalmology practice management / operations experience to the role. As this role’s focus is eye care practices, up to 90% travel is required, in New York, New Jersey and Connecticut areas by car. Deep acumen in the operations of ophthalmology practices is required to understand our customers and to create a peer-to-peer relationship when engaging with prescribing clinics. This role is critical to Notal Vision’s growth and increasing revenue by supporting practices to be successful in adopting home diagnostic testing.
Roles and Responsibilities
Responsibilities of the Ophthalmic Practice Education Specialist include but are not limited to the following.
- Drives adoption of operational best practices in ForeseeHome prescribing eye care practices by training, initiating and supporting standard Notal Vision processes, tools, and engagement modalities in customer practices from their first prescription forward
- Educates physicians and office staff about the clinical benefits and operational implementation of the ForeseeHome program by giving presentations to groups and by providing one-on-one coaching of patient encounters
- Identifies training opportunities and needed modalities to ensure all practice staff have concrete learning platforms.
- Influences behavior of practice managers and clinical personal through peer-to-peer education with the goal to drive prescriptions of ForeseeHome service
- Fosters environment of collaborative feedback to ensure streamlined Notal Vision awareness and practice operations.
- Ensures that the operational best practices for prescribing practices and Notal Vision include the creation of a close relationship between the Notal Vision Diagnostic Clinic team and key stake holders in prescribing practices
- In partnership with management, develops practice evaluation approaches while considering the potential benefits and risks affecting overall program and relationship with Notal Vision.
- Presents acumen in, and can articulate to prescribing practices, ForeseeHome clinical data, vision benefit, and indication for use
- Can articulate an expert level understanding of the ForeseeHome patient engagement experience with the Notal Vision Diagnostic Clinic to prescribing practices
- Access and communicate patient specific ForeseeHome clinical data to prescribing practices, proactively and as requested including but not limited to active patients, non-compliant patients, and patients alerts
- Collaborate with practice account and Notal Vision Diagnostic Clinical IT managers to implement e-prescription, portal access and report review functions.
- Summarizes and document all practice interactions in the Notal Vision Diagnostic Clinic CRM within required guidelines
- Creates through the aggregation and analyzing of data - key practice performance indicators to determine needs of practice and staff
- Collaboratively manages ~10-20 eyecare practices together with the responsible Clinical Account Manager lead
- Encourages participation in Notal Vision educational offerings using Notal University, publications and webinars.
- Attends regular strategy meetings with key stakeholders involved in the overall development of the commercial and engagement departments.
- Participates as requested in committees and projects assigned by Leadership team.
- Leverages technology to connect with and rely key messages and reporting to / from customers.
- Support the creation of messaging, education, and operational support materials to support face-to-face interactions with prescribing practices consistent with the practice engagement process map. (PowerPoint, online portal, hard copy, digital tools, training content)
- Conduct all work in compliance with the Notal Vision Quality System and all applicable State, Federal and local regulations (e.g., HIPAA, HR policies and practices)
- Reports into Vice President, Diagnostic Clinic Strategy & Operations.
- Works collaboratively and in partnership with territory based Clinical Account Managers.
- Works closely with executives and department management.
Education, Experience and Qualifications
- At least 5 or more years of related work experience in an ophthalmic practice in a clinical operations or practice management role
- Understanding of standard of care ophthalmic diagnostic procedures: Visual Acuity (VA), Optical Coherence Tomography (OCT), intraocular pressure (IOP), Visual Field (VF) tests, Fluorescein Angiogram (FA), Indocyanine Green Angiography (ICG) procedure, Refraction test
- Exemplifies excellent interpersonal skills to motivate prescribing practices to implement and offer the ForeseeHome program to patients in need.
- Ability to establish and maintain effective working relationships with physicians, administrators, technicians and support functions of practices.
- Basic understanding of common retinal eye diseases (e.g. age-related macular degeneration, diabetic macular edema)
- Experience using a Customer Relationship Management (CRM) platform.
- Equivalent to high school diploma or general education degree (GED)
- Proficiency with common EMR, scheduling and billing systems
- Working knowledge of WORD, EXCEL, and POWERPOINT
- Full-time with up to 90% travel
- Weekends may be required for occasional ophthalmic conference attendance and travel
- Potential for occasional evening meetings with eye care practice staff based on availability
- Monday - through Friday, with potential for weekend conference attendance and/or travel
- Hours are typically 8:00 – 5:00 and may include evening meetings with prescribing clinic staff (dependent on geographical location).
Work Authorization and Requirements
- United States (Required)
- A valid unrestricted drivers' license and a reliable vehicle
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.